NEW ORDER
What currency am I charged in?
UK – GBP £
Can I place an order over the phone?
Yes. You can contact our Customer Service team on 020 8406 9715 and they will gladly place your order via the telephone for you.
Please note, first time orders would need to be delivered to your billing address for security purposes.
I’m having issues placing my order?
We would suggest checking all your purchase information is correct and your billing address matches the card you are using. If you are still having issues you can contact the Customer Service team on 020 8406 9715 who may be able to put the order through for you.
Where do I put my promotional code?
Within your bag (before proceeding to check out) underneath the goods you are purchasing, there is a “promo code” box. Please enter your code here and ensure you apply this to the order.
Does the order have to go to my home address?
No. You can select a different shipping address to your billing address. You will be prompted to select these addresses at checkout.
EXISTING ORDER
Can I cancel/ add to my order?
Once an order is placed and processed, we are unable to cancel. You can use the return process to get a full refund. Kindly refer to the returns section for more details.
Currently, we are unable to add additional pieces to your order; you would need to place a new order for any additional items.
Can I change the delivery address on my order?
Our order processing team despatch orders promptly.
If you do wish to change the address on your order, please contact the Customer Services team before your order is shipped on 020 8406 9715.
Why have I not received my email confirmation?
Your order has been placed successfully once you reach the screen that displays your order number. If you have not received an email, check your account, which will show all your current orders.
Alternatively, you may have typed your email address incorrectly. We would suggest you contact Customer Services to check this for you.
What do I do if my order is incorrect?
Please send us an email to advise which items are missing/incorrect, confirming if there was any damage to the parcel and sending images where applicable.
Can someone else collect my order from store on my behalf?
Yes. Please forward your confirmation email onto the person collecting. They will also need to provide proof of ID for themselves.
